Below you will find some of our most ‘frequently asked questions’ click on a question to see the answer.
Below you will find some of our most ‘frequently asked questions’ click on a question to see the answer.
Only cats with the same owner share a room. Cats with different owners will never interact, as this breaches licensing rules. Cats are also territorial by nature and are generally ‘solitary’ beings.
Currently, our home boarding rooms have no secure outdoor areas for guests. However, we have plans to install secure outdoor areas for our new cattery suites (coming in 2022!)
Yes! We send you email or whatsapp updates every few days, as well as post photos and videos on Facebook and Instagram.
Of course! If you would prefer your cat to stay on their usual food, please bring this along with them. We also accept cats on a raw diet, just let us know in advance so we can make space in our dedicated freezer.
No. Cats are territorial by nature and don’t like cats they don’t know. It also breaches licensing conditions – cats from different owners are never allowed to interact.
Yes. All cats staying in a boarding environment must have up-to-date vaccinations, or provide titer test results.
We can do short stays of three days or less, however we have a minimum boarding charge equal to three days worth of boarding. For between July – September, there is a minimum boarding charge equal to five days boarding.
Long stays are also available. We have previously had guests stay as long as six months, but there is no limit on how long you can book in for. There is no discount for long term stays.
You can arrive to collect/drop off your cat between 9am – 10.30am, or between 2pm – 4.30pm.
Yes, depending on location and availability. You can find more about our chauffeur service here (charges apply).
If you would like to book your cat in for a holiday, you can get in touch via email or phone. A 50% non-refundable deposit must be paid to confirm the booking. The remaining balance is then due no later than check-in day.
Cancellations within two weeks of boarding start date will be charged the remaining balance for that booking. Refunds for cancellations may be offered at The Purr Hotel’s discretion.