Below you will find some of our most ‘frequently asked questions’ click on a question to see the answer.
FAQs
Do cats share their suites with other cats?
Only cats with the same owner share a suite. Our double deluxe options, which are access between two interconnected single deluxe suites, are for exclusive use for one household of cats only.
Do you let cats outside?
Licencing conditions state cats must be in a secure area at all times, so due to this no cattery/cat hotel is allowed to let cats roam outside (even if on a harness and lead). Our guests have windows on either side of their suites to watch all the local wildlife that visits and plenty of toys to keep them entertained. Our escape-proof windows open to allow fresh air on warmer days to help keep cats cool, we also have air conditioning.
Do you give updates on my cats stay?
Yes! We send whatsapp updates every 3-4 days, as well as post photos and videos on Facebook and Instagram.
Can I bring my own food for my cat?
Of course! If you would prefer your cat to stay on their usual food, please bring this along with them. We also accept cats on a raw diet, just let us know in advance so we can make space in our dedicated freezer.
Do boarding cats in different rooms get to mix with each other?
No. This would breach licensing conditions as it poses a potential health & safety risk. Cats from different owners are never allowed to interact, but we offer plenty of play and cuddle time to keep guests stimulated throughout their stay.
My cat is an indoor cat, do they need to be vaccinated?
Yes. All cats staying in a boarding environment must have up-to-date vaccinations, or provide titer test results.
Do you accept short or long term stays?
We can do short stays of three days or less, however we have a minimum boarding charge equal to three days worth of boarding. For between July – September, there is a minimum boarding charge equal to five days boarding.
Long stays are also available. We have previously had guests stay as long as six months, but there is no limit on how long you can book in for. There is no discount for long term stays.
What time can I drop off and collect my cats?
Check-in and check-out are appointment-based between the following hours:
Mon – Saturday: 9am – 10.30am, and 2pm – 4pm.
Sundays: 4pm – 5pm.
Do you offer pick up and drop off?
We cover parts of Ayrshire, depending on location and our availability. Price is charged per mile for the round trip.
How do I make or cancel a booking?
If you would like to book your cat in for a holiday, you can get in touch via email or phone. A 50% deposit must be paid to confirm the booking. The remaining balance is then due by arrival date. We accept bank transfer or card payments.
Refunds for cancellations may be offered at The Purr Hotel’s discretion.